Frequently Asked Questions

What hours are you available?

We are available during normal business hours, which are 8:00 to 5:00, Monday through Friday. Our hours are 8:00 till noon on Fridays from May through December. We are available by appointment on evenings and weekends from January to April.

I received a tax notice in the mail from the IRS or State. What should I do?

Provide us with a copy of the tax notice and we will analyze it and determine if a response is required.

What role do you play if the IRS audits me?

We are able to represent you before the IRS in the event of an audit.

What is your service area?

Our clientele base is primarily central and northeast Iowa; however, we service clients throughout the United States. With our portal we are able to provide long distance service.

What should I bring to my first tax appointment?

Bring your three prior year tax returns and current year information. We will provide you with an organizer listing other various documents and information needed to file a complete return.

For business returns, please bring your books maintained either manually or in a computer accounting system.

What is the best way to assemble my tax records?

Do not wait until the last minute to sort through your records. Keep your records current throughout the year. It may be helpful for you to use your prior year return as a guide to organize your files in the same order. Upon receiving important tax documents, verify that the information is accurate before filing the documents with your other records. Prior to your tax appointment, we will provide you with an organizer to help you summarize your tax information.

If I am a returning client, do I need an appointment to drop off my tax information?

In early January, we will provide you with an organizer to summarize your tax informaiton. Included in your organizer will be a date and time for your tax appointment to meet with one of our professional accountants. We prefer meeting with you in person to better serve you and understand your individual situation. However, if you prefer, you may drop off your information and we will contact you with any questions.

How long should I keep my tax records?

The IRS can audit your return for up to three years after you file a return. However, if you omit more than 25% of your income from a return, that period increases to six years. To be safe, keep tax records for seven years after the filing date.


Kronlage & Olson, PC
117 N Jackson
Charles City, IA 50616

Tel: 641-228-5900
Fax: 641-228-1513

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